Ticketing FAQs

  • LAVER CUP LONDON 2022 TICKETING FAQS

    When do Laver Cup 2022 tickets go on sale to the general public?

    Multi-session tickets with and without hospitality went on sale earlier this year which allowed fans to secure the same seat to all five sessions of the event with just one purchase.

    Single session tickets went on sale on Friday, April 8, 2022.

    Single session ticket prices range from £18 to £385 for the Friday day session (not including VAT and fees), £40 to £510 (not including VAT and fees) for all other sessions. Prices for the Friday day session are lower than for all other sessions for the equivalent seating location.

    Once all tickets at a specific price level are sold out, that ticket price will no longer appear as an option.

    Please register HERE to stay up to date with Laver Cup ticket on sale information.

    Where can I purchase tickets for Laver Cup 2022?

    Multi-session tickets and single-session tickets are available for purchase while supplies last via AXS, the official ticketing partner of The O2. A direct link to the Laver Cup landing page on AXS.com will be available on the Laver Cup website. Multi-session tickets start at £185 (not including VAT and fees). Single-session tickets start at £18 (not including VAT and fees).

    Hospitality Packages may be purchased via the inquiry form located on the Laver Cup website and are handled directly by the Laver Cup hospitality sales team. Hospitality Packages are only sold as multi-session and start at $4,500 (not including VAT and fees). Click HERE for more information and to inquire about availability.

    Please register HERE to stay up to date with Laver Cup ticket on sale information.

    Why can I not see a specific price level that I'm looking for on AXS.com?

    Once all tickets at a specific price level are sold out, that ticket price will no longer appear as an option.  Only seats that are still available for purchase will be visible on the seat map.

    What are the taxes and fees?

    The ticket prices listed on AXS include all ticket fees.  Ticket fees include 20% VAT, a £2.25 per ticket per session O2 facility fee (£11.25 per multi-session ticket), and a variable AXS booking fee. There is no charge for ticket delivery via AXS Mobile ID.

    How do I take part in the Laver Cup Insider pre-sale?

    Laver Cup Insiders will have access to purchase multi-session and single-session tickets prior to the general public. If you have registered on the Laver Cup website then you are a Laver Cup Insider. To manage your subscription click on the links provided at the bottom of our email. A Laver Cup Insider will receive email notifications on or before the pre-sale date with a link to access the online pre-sale. If you would like to take advantage of pre-sale offers but have not yet registered, click HERE to do so.

    What is a multi-session ticket?

    A multi-session ticket will give the holder the same seat to all five sessions of the event (over three days): Friday (day and night sessions), Saturday (day and night sessions) and Sunday (day session).

    What is a single-session ticket?

    A single-session ticket will give the holder a seat to one specific session of the event.

    Can other people use my multi-session ticket?

    Yes, a multi-session ticket provides the buyer with five individual tickets (one ticket per session). You can transfer tickets by session to each guest in your party or if you would like to gift the tickets to someone else.

    How many tickets can I purchase for Laver Cup 2022?

    The multi-session ticket ticket limit is six (6) per purchaser. The single-session ticket limit is six (6) per session per purchaser. The Hospitality Package limit is eight (8) per purchaser.

    Are suites available for purchase?

    Individual seats are available for purchase by session or for all sessions in a shared 15-18 person suite. Private suites accommodating 15-18 guests are also available at the full capacity by session or for all sessions

    Click HERE for more information and to check on availability.

    What is a seat in The Deck at The O2?

    The Deck seats are barstool seats in a private row in the last row of Level 1. Your ticket includes a food and drink voucher for each session purchased, a bar to rest on plus in-seat service so you don’t have to miss any of the action.

    What is a seat in The Lounge at The O2?

    The Lounge seats are in exclusive sections in the last row of Level 1. Your ticket includes access to a private lounge bar directly behind the seats and a food and drink voucher for each session purchased.

    How does the Laver Cup work?

    The Laver Cup consists of five sessions played over three days (Friday – Sunday). The two teams compete in both singles and doubles matches played to the best of three sets with ad scoring. In the event of split sets, the third set is a 10-point match tiebreaker. Match wins increase in point value each day with 1 point awarded to the winner of each match on Friday, 2 points for each match win on Saturday and 3 points for each match win on Sunday. The first team to 13 points wins the Laver Cup. The schedule of play is as follows:

     

    Friday, September 23

    Session 1 (DAY) / 1PM / Match 1 = Singles, Match 2 = Singles

    Session 2 (NIGHT) / 7PM / Match 3 = Singles, Match 4 = Doubles

     

    Saturday, September 24

    Session 3 (DAY) / 1PM / Match 5 = Singles, Match 6 = Singles

    Session 4 (NIGHT) / 7PM / Match 7 = Singles, Match 8 = Doubles

     

    Sunday, September 25*

    Session 5 (DAY) / 12PM / Match 9 = Doubles, Match 10 = Singles, Match 11 = Singles, Match 12 = Singles^

     

    * The number of matches on Sunday is dependent on the number of points a team needs to win the Laver Cup as per the event rules. If only one match is required to determine a winner, an exhibition match will be played following the trophy ceremony, with the players participating, the number of players, and the playing format at the Laver Cup’s discretion.

    ^ If the competition is tied after 12 matches, a final overtime doubles match is played to determine the winner.

     

    To learn more about how the Laver Cup works, please click HERE.

    I want to watch a specific player. When is he playing?

    The players and order of play for each day of the Laver Cup is determined through the exchange of line-up cards by the captains the evening prior, and then posted on the Laver Cup website. The best way to ensure you will see a specific player is to purchase a multi-session ticket.

    The appearance of any specific player is not guaranteed and is subject to change without notice.

    When will players be announced and how are the teams/players selected?

    Each team is comprised of six players and led by a team captain who is a legend of the sport. The captain for Team Europe is Bjorn Borg and the captain for Team World is John McEnroe. Three of the six players on each team will qualify and earn an invitation based on their ATP singles ranking as of the Monday following the 2022 French Open. The remaining three players are ‘captain’s picks’. Players may be announced at any time prior to the Laver Cup.

    The appearance of any specific player is not guaranteed and is subject to change without notice.

    How and when will Laver Cup 2022 tickets be delivered?

    All tickets for Laver Cup 2022 will be digital via AXS Mobile ID. AXS Mobile ID allows you to enter The O2 with a quick scan of your ticket using The O2 or AXS app on your mobile device. AXS Mobile ID also allows you to manage your tickets digitally including the ability to transfer tickets to friends and resell your tickets if you are unable to attend. Click HERE for more information on AXS Mobile ID.

    While you will receive confirmation of your seats at the time of purchase and your seats will be visible in your account, your tickets will not be available for download and management (transfer or resale) until August 1, 2022. You will receive an email confirming once the tickets have been released to your account for management.

    How do I access my tickets?

    Your tickets will be available for download and management via your AXS Account on August 1, 2022. You will receive an email confirming once the tickets have been released to your account for management. To access your AXS Account, you will need to download The O2 or AXS app to your mobile device.

    If you purchased tickets via AXS.com, login to The O2 or AXS app using the same name and email address you used to create an AXS Account when you purchased tickets via AXS.com. If you are creating an account for the first time, you will be directed to select a unique password.

    If you purchased tickets via the Laver Cup hospitality sales team, an AXS Account will be created for you using the name and email address you indicated on your Order Form. Login to The O2 or AXS app using the same name and email address. You will be directed to select a unique password.  Your AXS Account will be accessible on August 1, 2022.

    Once you login, you will see your tickets available for download by session. Follow the steps to download your tickets to your mobile device. Each ticket will have a one-of-a-kind barcode which will be scanned at the entrance to The O2. Once you download your tickets you will also have the ability to transfer tickets to friends and resell your tickets if you are unable to attend.

    If you have any questions on how to access your AXS Account, click HERE to contact AXS customer service.

    How can I transfer my tickets?

    With AXS Mobile ID you can transfer tickets to each guest in your party or, if you would like, gift the tickets to someone else. There is no fee to transfer tickets and there is no limit on the number of times a ticket may be transferred. Tickets may be transferred via The O2 or AXS app. Once you login, you will see your tickets available for download by session. Follow the steps to download your tickets to your mobile device. You will see a ‘Transfer’ button at the bottom of each ticket. Select the ticket/seat you want to transfer. Enter the recipient’s name and email address. You will be asked to review the transfer. Click the ‘Transfer’ button and your guest will receive a notification via email. Click HERE for more information how to transfer tickets via AXS Mobile ID. The transfer function will be available to all purchasers on August 1, 2022.

    How can I resell my Laver Cup London tickets?

    Laver Cup London tickets may only be resold on Laver Cup 2022’s official resale platform AXS Official Resale which provides fans with a fast, safe and simple way to sell tickets they can no longer use. You may list your tickets for resale using the AXS app or the O2 Venue app as long as you have a UK bank account or PayPal account. Please note that the O2 Venue app is currently displaying an incorrect message when you click on the resale button as it doesn’t note PayPal as an option. Click confirm and you will see PayPal noted as an option as you go through the process to list your tickets for resale. Click HERE for more information on how to resell tickets via AXS Official Resale. The resale function will be available to all purchasers as of August 1, 2022.

    Reselling tickets on any platform other than AXS Official Resale is not permitted as per the Laver Cup Ticket Terms and Conditions . You will be in breach of these conditions if you advertise your tickets on eBay, StubHub, Viagogo or any other resale sites. Listed tickets on these or other auction sites may be cancelled without refund, and patrons holding these tickets will be denied admission to the event.

    Please note all Open Practice Day ticket sales are final and resale will not be available.

    Can I purchase tickets from sites other than AXS for Laver Cup 2022?

    AXS is the official ticketing platform for Laver Cup 2022. The Laver Cup cannot guarantee tickets purchased from third party sites or unauthorized sellers will be authentic and will enable access to the arena. The Laver Cup strongly advises fans to purchase tickets only from AXS or approved Laver Cup 2022 travel partners. Click HERE for the list of approved Laver Cup 2022 travel partners.

    Who are the approved travel partners for Laver Cup 2022?

    The approved travel partners for Laver Cup 2022 are Steve Furgal’s International Tennis Tours (Official North American Travel Partner), Topnotch Tennis Tours (Official North American Travel Partner) and Faberg Tour Experience (Official South American Travel Partner). Click HERE for more information on Laver Cup 2022 travel packages.

    Why are there tickets for sale on third party sites such as Viagogo and StubHub?

    The Laver Cup does not sell tickets to any unauthorized resellers and the Laver Cup strongly advises people not to buy from unofficial third parties as these tickets may not be valid.

    Are there any discounts on Laver Cup 2022 tickets?

    There are no discounts. All ticket prices are as listed and subject to change without notice.

    Must I purchase a ticket for a child?

    Each attendee, irrespective of age, must have their own ticket to be admitted to Laver Cup 2022.

    Is there accessibility seating at The O2?

    Guests interested in accessible seating may purchase tickets via AXS or call 020 8463 3359 to speak with a representative from The O2. Tickets are based on availability.

    Can I change my seats once my booking has been completed?

    Once a purchase is confirmed, seats may not be relocated or changed.

    What time do the arena doors open?

    Doors open 90 minutes prior to the start time. The night session opening time may be delayed if the day session runs long.

    Can I remain in the arena between sessions if I have a ticket for both the day and night session?

    If you purchased a ticket without hospitality, you must leave the arena between the day and night sessions even if you have a ticket for both the day and night session. Within The O2 complex there are numerous shops, bars and restaurants that you will have access to between sessions in addition to the Laver Cup Fan Zone and Practice Court. You will be permitted to re-enter the arena 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long.

    If you purchased a hospitality package and have a ticket for both the day and night session, you may stay in your respective hospitality area between sessions. At the conclusion of the day session, you must leave your seat and you may proceed to your hospitality area where your night session ticket will be scanned and you will be given a wristband for the night session. You will be permitted to return to your seat and move around the arena concourses 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long. Alternatively, at the conclusion of the day session you may leave the arena and take advantage of the numerous shops, bars and restaurants within The O2 complex in addition to the Laver Cup Fan Zone and Practice Court. If you choose to do so, you may re-enter the arena and your hospitality area 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long.

    Can I leave the arena and return during a session?

    Re-entry into the arena is not permitted during a session.

    If I am unable to attend, can I get a refund?

    As per the Laver Cup Ticket General Terms and Conditions you agreed to during the purchase process, all ticket sales are final and non-refundable regardless of the circumstance. Click HERE to view the Ticket General Terms and Conditions and, if applicable, click HERE to view the Hospitality Packages Sales Regulations.

    What is the Laver Cup Open Practice Day?

    The Laver Cup Open Practice Day will take place September 22, 2022 from 12-2pm BST at The O2. Team World will kick off the session practicing on the Laver Cup’s iconic black court from 12-1pm followed by Team Europe from 1-2pm. Fans will hear from the players and captains as they prepare for the weekend’s competition, all set against some pumping music and spectacular lighting for which Laver Cup is renowned. Doors open at 11am.

    Tickets to the Open Practice Day will go on sale as of August 22, 2022 at 1pm BST while supplies last.

    Lower level tickets are £35.00 per seat and upper level tickets £22.50 per seat inclusive of VAT and AXS ticketing fees. Once all tickets at a specific price level are sold out that ticket price will no longer appear as an option. Limit six (6) tickets per purchaser.

    The Laver Cup is committed to supporting community initiatives impacting young people in each city it visits. A charitable collaboration announced by The Duchess of Cambridge and Roger Federer, on behalf of the Laver Cup, will see proceeds from the Laver Cup Open Practice Day donated to two organizations of which The Duchess is Patron – Action for Children and the Lawn Tennis Association’s charitable arm, the LTA Tennis Foundation.

    Click HERE to view the Ticket General Terms and Conditions for the Laver Cup Open Practice Day. The appearance of any specific player is not guaranteed and is subject to change without notice.

    Please note all Open Practice Day ticket sales are final and resale will not be available.

    What health and safety precautions are being taken for fans at The O2?

    The Laver Cup wants you to enjoy a world class tennis experience while following protocols and safety measures designed with the safety and health of all involved as a paramount concern. You will be required to comply with all such protocols put in place at The O2 and for the Laver Cup. Click HERE to stay up to date with The O2’s COVID-19 guidelines and protocols. Please note that the COVID-19 protocols, policies and procedures are subject to change at any time. The Laver Cup may apply and communicate different, or more restrictive, protocols to enter any hospitality area than those which apply to general ticket holders.

    What type of bag can I bring into The O2?

    The O2 does not allow large bags into the arena for security reasons. You will be permitted to take an A4 size (21.0×29.7cm) bag or smaller into the arena. One bag is allowed per person. If you must bring a large bag, it can be left at The O2’s bag storage facility just outside the main entrance to The O2 at a cost of £10 per bag. Backpacks, travel cases, laptop bags and large tote bags are NOT permitted inside the arena. Click HERE to stay up to date with The O2’s security protocols which are subject to change at any time

    Are any items prohibited from The O2?

    No standalone photo or video cameras (outside of mobile devices), coolers, ladders, signs, firearms, explosive devices, etc. will be permitted in The O2. Mobile devices are permitted to the extent they are on silent and used in accordance with this license and the Mobile Device Policy. Click HERE to stay up to date with The O2’s prohibited items which are subject to change at any time

    What is the Laver Cup's mobile device policy?

    We encourage you to share your Laver Cup experience with friends and family but the use of a mobile device should not disrupt players, coaches or play during the event or interfere with credentialed media. You may carry mobile devices, but all volume controls must be set to ‘silent’ or ‘vibrate’ and flash photography should be disabled. Phone calls should be limited to areas away from play and not in any area that may disrupt play.

    Photography, video, and audio recording are permitted throughout the event, but content must only be used for personal purposes (e.g., personal social media) and may not be used for commercial purposes. Photography, video, and audio recording may not disrupt play. No live streaming or shot-by-shot coverage (with or without video) is permitted. All posted signage and instructions from tournament staff must be observed.

    Violation of the above policy may result in your immediate removal from the arena and forfeiture of your ticket without any credit or compensation.

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