FAQs

  • TICKET SALES

    What types of tickets are available for the Laver Cup?

    Multi-Session Hospitality Package: Provides the buyer with access to one of the Laver Cup’s signature hospitality spaces and the same lower-level seat for all five sessions of the event (over three days): Friday (day and night sessions), Saturday (day and night sessions) and Sunday (day session). Hospitality Packages are only sold as a multi-session package. Prices range from USD$4,800 to USD$30,000 (excluding tax & fees) / USD$5,3128.25 to USD$33,101.25 (including tax & fees). Ticket fees include 5% GST, a 5% processing fee and a USD$25 facility fee per Multi-Session Hospitality Package. The number of tickets at each price level is limited.

    Multi-Session Ticket Package: Provides the buyer the same seat for all five sessions of the event (over three days): Friday (day and night sessions), Saturday (day and night sessions) and Sunday (day session). Prices range from CAD$340 to CAD$4,410 (excluding tax & fees) / CAD$446.25 to CAD$5,489 (including tax & fees). Ticket fees include 5% GST, an 18% Ticketmaster service fee and a CAD$25 facility fee per Multi-Session Ticket Package. The number of tickets at each price level is limited.

    Single-Session Ticket: Provides the buyer with a seat for one specific session of the event. Prices will be announced at a later date.

    Additional ticket options may be made available at any time.

    When do Laver Cup 2023 tickets go on sale to the general public?

    Multi-Session Hospitality Packages are available for purchase as of February 6 at 7:00 AM PST.

    Multi-Session Ticket Packages are available for purchase as of March 3 at 10:00 AM PST.

    Single-Session Tickets will go on sale at a later date to be announced.

    Please register HERE to stay up to date with Laver Cup ticket on sale information.

    Where can I purchase tickets for Laver Cup 2023?

    Multi-Session Hospitality Packages are now on sale while supplies last via the Laver Cup website and are handled directly by the Laver Cup hospitality sales team. Click HERE to view the hospitality packages and to inquire about availability.

    Multi-Session Ticket Packages are available for purchase while supplies last via Ticketmaster’s Account Manager platform as of March 3 at 10:00 AM PST. Click HERE to access the Laver Cup’s Account Manager page. The Account Manager platform also allows you to view, transfer and resell your tickets via a desktop computer or mobile phone.

    Single-Session Tickets will be available for purchase while supplies last via Ticketmaster at a later date to be announced.

    Please register HERE to stay up to date with Laver Cup ticket on sale information.

    Why can I not see a specific price level that I'm looking for on Ticketmaster?

    Tickets are available at all price levels while supplies last. The number of tickets at each price level is limited. Once all tickets at a specific price level are sold out, that ticket price will no longer appear as an option. Only seats that are still available for purchase will be visible on the seat map.

    What are the ticket fees for a Multi-Session Ticket Package sold via Ticketmaster?

    The ticket prices listed on Ticketmaster include all ticket fees. Ticket fees include 5% GST, an 18% Ticketmaster service fee and a CAD$25 facility fee per Multi-Session Ticket Package. There is no charge for mobile ticket delivery. The ticket fees will be visible within the purchase process.

    How do I take part in the Laver Cup Insider pre-sale?

    Laver Cup Insiders will have access to purchase Multi-Session Ticket Packages and Single-Session Tickets prior to the general public. If you have registered on the Laver Cup website then you are a Laver Cup Insider. A Laver Cup Insider will receive email notifications on or before the pre-sale date with a link to access the online pre-sale. If you would like to take advantage of pre-sale offers but have not yet registered, click HERE to do so.

    How many tickets can I purchase for Laver Cup 2023?

    The Multi-Session Ticket Package and Single-Session Ticket limit is six (6) per purchaser. The Multi-Session Hospitality Package limit is eight (8) per purchaser.

    Must I purchase a ticket for a child?

    Each attendee, irrespective of age, must have their own ticket to be admitted to Laver Cup 2023.

    Is there accessibility seating at Rogers Arena?

    Accessible seating tickets will be available for purchase through Ticketmaster. For more information on services for guests with disabilities, Click HERE or call 604.899.7440.

    Are there any discounts on Laver Cup 2023 tickets?

    There are no discounts. All ticket prices are as listed and subject to change without notice.

    Can I change my seats once my booking has been completed?

    Once a purchase is confirmed, seats may not be relocated or changed.

    Can other people use my multi-session ticket?

    Yes, a Multi-Session Hospitality Package and a Multi-Session Ticket Package provides the buyer with five individual tickets (one ticket per session). You can transfer tickets by session to each guest in your party or if you would like to gift the tickets to someone else.

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    • TICKET PARTNERS

      Can I purchase tickets from sites other than Ticketmaster or the Laver Cup website for Laver Cup 2023?

      Ticketmaster is the official ticketing platform for Laver Cup 2023. The Laver Cup cannot guarantee tickets purchased from third party sites or unauthorized sellers will be authentic and will enable access to the arena. The Laver Cup strongly advises fans to purchase tickets only from Ticketmaster, the Laver Cup hospitality sales team or approved Laver Cup 2023 travel partners. Click HERE for the list of approved Laver Cup 2023 travel partners.

      Who are the approved travel partners for Laver Cup 2023?

      The approved travel partners for Laver Cup 2023 are

      • Steve Furgal’s International Tennis Tours (Official North American Travel Partner)
      • Topnotch Tennis Tours (Official North American Travel Partner)
      • Gigi Fernandez Tennis (Official North American Travel Partner)
      • Faberg Tour Experience (Official South American Travel Partner)

      Click HERE for more information on Laver Cup 2023 travel packages.

      Why are there tickets for sale on third party sites such as Viagogo and StubHub?

      The Laver Cup does not sell tickets to any unauthorized resellers and the Laver Cup strongly advises people not to buy from unofficial third parties as these tickets may not be valid.

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      • TICKET MANAGEMENT

        How and when will Laver Cup 2023 tickets be delivered?

        All tickets for Laver Cup 2023 will be digital.

        While you will receive confirmation of your seats at the time of purchase and your seats will be visible in your account, your tickets will not be available for management (transfer or resale) until August 1, 2023. You will receive an email once the tickets have been released to your account for management.

        Multi-Session Ticket Packages purchased via Ticketmaster’s Account Manager platform and all tickets purchased via the Laver Cup hospitality sales team will be available for management via Ticketmaster’s Account Manager platform. The Account Manager platform allows you to view, transfer and resell your tickets via a desktop computer or mobile phone.

        Single-Session Tickets will be available for management via the Ticketmaster app.

        Do I have to create an Account Manager account if I already have one from another event?

        If you have purchased a ticket to another event in the past via Ticketmaster’s Account Manager platform, please click HERE and ‘Sign In’ at the top right corner. Enter the email address you used to purchase the previous tickets and follow the steps to login. Use this same account login when you purchase your Laver Cup Multi-Session Ticket Package.

        If you have never purchased a ticket to another event in the past via Ticketmaster’s Account Manager platform, you will need to create an Account Manager profile to purchase a Laver Cup Multi-Session Ticket Package. Click HERE to access the Laver Cup’s Account Manager page. Select ‘Sign In’ at the top right corner, then click on ‘New to Ticketmaster? Sign Up’ at the bottom of the window to create an account. Use this same account login when you purchase your Laver Cup Multi-Session Ticket Package.

        The Laver Cup encourages you to create an Account Manager profile prior to the ticket on-sale to save time during the purchase process.

        How do I access my tickets if I purchased them through the Laver Cup hospitality sales team?

        If you purchased tickets through the Laver Cup hospitality sales team, your tickets will be available via Ticketmaster’s Account Manager platform. While you will receive confirmation of your seats at the time of purchase, your tickets will not be visible or available for management (transfer or resale) via Account Manager until August 1, 2023. You will receive an email once the tickets have been released to your account for management.

        An Account Manager account will be created for you using the name and email address you indicated on your order form under the ‘Ticket Delivery Information’ section. Click HERE to access the Laver Cup’s Account Manager page and use this same email to login to your account. You may be prompted to reset your password.

        If you already have an Account Manager account under the email you indicated on your order form, your tickets will be automatically uploaded to your account. Click HERE to access the Laver Cup’s Account Manager page.

        Can I use my Ticketmaster login for Account Manager?

        When you create your Account Manager profile, use the same email address you have always used for Ticketmaster. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for both Account Manager and Ticketmaster.

        How can I transfer my tickets?

        On August 1, 2023, your digital tickets to Laver Cup 2023 will be available for management, including the ability to transfer tickets to friends and family, via Ticketmaster’s Account Manager platform. Click HERE to access the Laver Cup’s Account Manager page and follow the instructions to transfer your tickets.

        How can I resell my tickets?

        Laver Cup 2023 tickets may only be resold on Ticketmaster’s official resale platform which gives fans a safe, simple and official way to buy and sell tickets. If you purchased Laver Cup 2023 tickets but can’t make it to the event, Ticketmaster provides you with the ability to sell your tickets at a fair price.

        If you purchased a Multi-Session Hospitality Package or a Multi-Session Ticket Package, you will only be able to resell your tickets individually by session at the single-session price established by the Laver Cup. You may list your tickets at as much as 10% above this price and no less than 10% below this price. The Laver Cup is not responsible for any currency fluctuations.

        If you purchased a Single Session Ticket, you will only be able to resell your tickets at 10% above or below the price you paid.

        On August 1, 2023, your digital tickets to Laver Cup 2023 will be available for management, including the ability to resell your tickets if you are unable to attend, via Ticketmaster’s Account Manager platform. Click HERE to access the Laver Cup’s Account Manager page and follow the instructions to resell your tickets.

        Reselling tickets on any platform other than Ticketmaster is not permitted as per the Laver Cup Ticket Terms and Conditions. You will be in breach of these conditions if you advertise your tickets on eBay, StubHub, Viagogo or any other resale sites. Listed tickets on these or other auction sites may be cancelled without refund, and patrons holding these tickets will be denied admission to the event.

        If I am unable to attend, can I get a refund?

        As per the Laver Cup Ticket General Terms and Conditions, all ticket sales are final and non-refundable regardless of the circumstance. Click HERE to view the Ticket General Terms and Conditions and, if applicable, click HERE to view the Hospitality Package Sales Regulations.

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        • EVENT FORMAT

          How does the Laver Cup work?

          The Laver Cup consists of five sessions played over three days (Friday, Saturday & Sunday). The two teams compete in both singles and doubles matches played to the best of three sets with ad scoring. In the event of split sets, the third set is a 10-point match tiebreaker. Match wins increase in point value each day with 1 point awarded to the winner of each match on Friday, 2 points for each match win on Saturday and 3 points for each match win on Sunday. The first team to 13 points wins the Laver Cup. The schedule of play is as follows:

          Friday, September 22

          Session 1 (DAY) / 1PM

          • Match 1 = Singles
          • Match 2 = Singles

          Session 2 (NIGHT) / 7PM

          • Match 3 = Singles
          • Match 4 = Doubles

           

          Saturday, September 23

          Session 3 (DAY) / 1PM

          • Match 5 = Singles
          • Match 6 = Singles

          Session 4 (NIGHT) / 7PM

          • Match 7 = Singles,
          • Match 8 = Doubles

           

          Sunday, September 24*

          Session 5 (DAY) / 12PM

          • Match 9 = Doubles
          • Match 10 = Singles
          • Match 11 = Singles
          • Match 12 = Doubles^

          * The number of matches on Sunday is dependent on the number of points a team needs to win the Laver Cup as per the event rules. If only one match is required to determine a winner, an exhibition match will be played following the trophy ceremony, with the players participating, the number of players, and the playing format at the Laver Cup’s discretion.

          ^ If the competition is tied after 12 matches, a final overtime doubles match is played to determine the winner.

          To learn more about how the Laver Cup works, please click HERE.

          I want to watch a specific player. When is he playing?

          The players and order of play for each day of the Laver Cup is determined through the exchange of line-up cards by the captains the evening prior, and then posted on the Laver Cup website. The best way to ensure you will see a specific player is to purchase a multi-session package.

          The appearance of any specific player is not guaranteed and is subject to change without notice

          When will players be announced and how are the teams/players selected?

          Each team is comprised of six players and led by a team captain who is a legend of the sport. The captain for Team Europe is Bjorn Borg and the captain for Team World is John McEnroe. Three of the six players on each team will qualify and earn an invitation based on their ATP singles ranking as of the Monday following The Championships, Wimbledon 2023. The remaining three players are ‘captain’s picks’. Players may be announced at any time prior to the Laver Cup.

          The appearance of any specific player is not guaranteed and is subject to change without notice.

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          • EVENT OPERATIONS

            What time do the arena doors open?

            Doors open 90 minutes prior to the start time. The night session opening time may be delayed if the day session runs long.

            Can I remain in the arena between sessions if I have a ticket for both the day and night session?

            If you purchased a Multi-Session Ticket Package or a Single-Session Ticket, you must leave the arena between the day and night sessions even if you have a ticket for both the day and night session. You will be permitted to re-enter the arena 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long.

            If you purchased a Multi-Session Hospitality Package and have a ticket for both the day and night session, you may stay in your respective hospitality area between sessions. At the conclusion of the day session, you must leave your seat and you may proceed to your hospitality area where your night session ticket will be scanned and you will be given a wristband for the night session. You will be permitted to return to your seat and move around the arena concourses 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long. Alternatively, at the conclusion of the day session you may leave the arena. If you choose to do so, you may re-enter the arena and your hospitality area 90 minutes prior to the start of the night session. The night session opening time may be delayed if the day session runs long.

            Can I leave the arena and return during a session?

            Re-entry into the arena is not permitted during a session.

            What health and safety precautions are being taken for fans at Rogers Arena?

            The Laver Cup wants you to enjoy a world class tennis experience while following protocols and safety measures designed with the safety and health of all involved as a paramount concern. You will be required to comply with all such protocols put in place at Rogers Arena and for the Laver Cup which are subject to change at any time. The Laver Cup may apply and communicate different, or more restrictive, protocols to enter any hospitality area than those which apply to general ticket holders.

            What type of bag can I bring into Rogers Arena?

            Purses or bags that are larger than 14″ x 14″ x 6″ (35.5cm x 35.5cm x 15cm) will not be allowed in Rogers Arena during the Laver Cup. Guests will be required to return their bags to their vehicles or another secure area prior to admittance to Rogers Arena.

            Are any items prohibited from Rogers Arena?

            No standalone photo or video cameras (outside of mobile devices), coolers, ladders, signs, firearms, explosive devices, etc. will be permitted in Rogers Arena. Mobile devices are permitted to the extent they are on silent during play and used in accordance with the Laver Cup’s Mobile Device Policy. Click HERE to stay up to date with Roger’s Arena prohibited items which are subject to change at any time.

            What is the Laver Cup's mobile device policy?

            We encourage you to share your Laver Cup experience but the use of a mobile device should not disrupt players, coaches or play during the event or interfere with accredited media. You may carry mobile devices, but all volume controls must be set to ‘silent’ or ‘vibrate’ and flash photography should be disabled while play is in progress. Phone calls should be limited to areas away from play and not in any area that may disrupt play.

            Photography, video, and audio recording are permitted throughout the event, but content must only be used for personal purposes (e.g., personal social media) and may not be used for commercial purposes. Photography, video, and audio recording may not disrupt play. No live streaming or shot-by-shot coverage (with or without video) is permitted. All posted signage and instructions from event staff must be observed.

            Violation of the above policy may result in your immediate removal from the arena and forfeiture of your ticket without any credit or compensation.

            Are there any volunteer positions?

            Information regarding Laver Cup 2023 volunteer positions in Vancouver will be posted on the Contact Us page, as they arise, with a link to apply.

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